The Linguainmersión courses, services and products are managed by the company COACHLINGUA S.L., a Spanish company with registered office at Calle Palmira, 19, 28430 Alpedrete (Madrid) Spain.
2. Acceptance of General conditions
The hiring of products and services that constitute the offer of COACHLINGUA S.L. means that the customer has read and accepts the present general conditions and declares that he/she is of legal age. COACHLINGUA S.L. has at customer’s disposal the phonenumber +34 916 303 198 and e-mail address firstname.lastname@example.org to address any doubts about the General conditions.
3 Modification of General conditions
COACHLINGUA S.L. may modify, after notifying the customer, the terms and conditions in order to improve its products and services. The publication of the General conditions on the Webpage www.linguainmersion.com discharges the duty of notification.
4 Offers and prices
All Linguainmersión services and products and its prices shall be valid for 1 year, from January 1 to December 31 of the same year in which the services are provided. However, while the enrolment has not been confirmed yet, COACHLINGUA S.L reserves the right to modify at all times the prices and offers published on the Internet or published in any other way, prior notification to the customer. The publication of the current rates on the website www.linguainmersion.com discharges the duty of notification. Only the fees mentioned on the website www.linguainmersion.com at the time of the enrolment will apply.
After receiving (by mail, fax or e-mail) the enrolment form duly completed and signed, COACHLINGUA S.L. confirms the booking to the customer by means of a written confirmation of the booking with a detailed description of the booked service or product together with the General conditions and the invoice. At the moment in which COACHLINGUA S.L. confirms rthe booking, the contract is considered concluded and the booking is binding. In case of absence of proof of payment before the deadline stipulated in point 6, COACHLINGUA S.L. reserves the right to cancel the booking.
6. Payment terms
Invoices must be paid 30 days before the start of the contracted course. If a booking is done within less than 30 days, the payment shall be made within 7 days of receipt of the invoice by the customer. In any case, the customer must pay the entire price of the booked course before this starts. The customer shall send to COACHLINGUA S.L. by mail, fax or e-mail a proof of payment within the time limits set out above. The customer may make payment by bank transfer or credit card (Any bank charges that may arise from the payment by bank transfer will be borne by the person who issues the order).
Additional services requested at the training centre (laundry, telephone charges or other service) must be paid by the customer at the Centre in cash or by credit card before of the completion of the course. Any hotel service or booked supplement must be entirely paid at the time of the booking.
7 Late payments
If payments are not made before the invoice is falling due, the amount shall be raised, fully empowered and without notice, with a 12% annual interest. Any complaint about an invoice shall be sent by registered post to COACHLINGUA s.l., within 10 working days of its receipt.
8 Cancellation by the customer before the start of the course
If the customer decides to cancel his/her course, he/she must notify COACHLINGUA S.L. in writing before the start of it. Reimbursement for cancellation shall be:
a 100% if cancelled with 15 working days or more before the course starting date.
b. 85% if cancelled between 15 and 7 working days before the course starting date.
c. 70% if cancelled between 6 and 2 working days before the course starting date.
d. 0% if cancelled with less than 24 hours before the course starting date.
The amount to return will be refunded within four weeks afterreceipt of the cancellation of the booking.
9 Postponement of booked courses by the customer
If the customer decides to postpone his/her course, he/she must notify COACHLINGUA S.L. in writing before the start of it. The expenses payable by the customer for postponement shall be :
a 0% if he/she postpones his/her course with 15 working days or more before the starting date.
b. 15% if he/she postpones his/her course between 15 and 7 working days before the starting date.
c. 30% if he/she postpones his/her course with less than 7 working days before the starting date.
Postponement notified by the customer with less than 24 hours before the starting date shall not be entitled to reimbursement of any amount. Packages of complete or half day courses and extensive courses should be provided within a maximum of 6 months from the date of the 1st session. After this period of 6 months, sessions are considered lost and are not entitled to reimbursement.
10. Lack of assistance
If the customer does not show up at a booked course, regardless of the type of booked programme, for any reason including personal and professional reasons, he/she not be entitle to any kind of compensation.
11. Cancellations by COACHLINGUA S.L.
In the event that COACHLINGUA S.L., for any reason, could not provide the contracted service, it shall return the amount paid by the customer. Both parties establishe and accept this amount to be the maximum compensation for the damage caused to the customer.
12 Claims and liability
COACHLINGUA S.L. guarantees that it will put all the means at its disposal to help the customer achieve his/her objectives. However, the customer shall be solely responsible for his/her effective results. The customer must notify in writing any claim to COACHLINGUA s.l.. In the case of services provided by intermediation of COACHLINGUA S.L., claims should be directed to the third party which provides the services in question. The customer may take other legal steps. The resulting claims must be sent to COACHLINGUA s.l. by registered post within a period of four weeks after the date of completion of the course specified in the enolment form. If this deadline is not respected, the liability of COACHLINGUA S.L. for any legal reason shall be excluded.
COACHLINGUA S.L. is responsible for its own services in the framework of these general conditions and the legal provisions. COACHLINGUA S.L. is not responsible for the loss or destruction of valuables, cameras, mobile phones, credit cards, cash or other personal objects of the customer. COACHLINGUA S.L. does not respond by non-compliance or poor compliance of third party services. Legal provisions, which take precedence over the limitations and exclusions of liability in these terms and conditions apply to tortious liability. COACHLINGUA S.L. does not guarantee the permanent availability of all services and products offered so it will not be responsible and shall not give entitlement to compensation, if for reasons of force majeure or beyond its will, it could not provide part or all of the contracted services: in this case, its liability will be limited to reimburse the services that were not provided. Also, COACHLINGUA S.L. disclaims any responsibility concerning the physical damage or materials that could be caused by third parties during transport or outside of the training centre.
13. Personal data protection
For the purposes of the Spanish organic law 15/1999, of December 13, about personal data protection, S.L. COACHLINGUA declares that it complies with current regulations. The personal data of the customer will be processed in a computer file whose objective is the management and follow-up of the training in which ihe/she participates and the sending of information about products, services or promotions that COACHLINGUA S.L. can distribute by means of commercial communications, including electronic communications for the purposes of law 34/2002. At any time the customer may exercise his/her right of access, opposition, rectification and cancellation by sending a notification to COACHLINGUA S.L. C/Palmira 19, 28430 ALPEDRETE (Madrid) - Spain or by e-mail to email@example.com. The customer authorizes COACHLINGUA S.L. to use his/her name, that of his/her company, his/her testimonies and photographs taken during the course in any kind of support for promotional purposes.
14. Intellectual property
The brandname Linguainmersión is a trademark of COACHLINGUA S.L. The contents provided under the name Linguainmersión are subject to intellectual and industrial property rights and are the exclusive property of COACHLINGUA S.L. and cannot be reproduced totally or partially by any technique, nor altered, exploited or distributed without prior written consent by COACHLINGUA S.L. under penalty of lawsuit.
15. Applicable law and competent jurisdiction
These terms and conditions shall exclusively be governed by Spanish legislation. Exclusive jurisdiction are the courts of Madrid-capital to resolve any disputes that may arise in relation to the interpretation, implementation and enforcement of these terms and conditions.